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Administrative 

Our office staff comes together to help create and maintain a peaceful working environment that helps to ease the process for all of our clients. Whether you are speaking with our intake coordinator or our billing department, we all work together to meet our off our client's needs.

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Lauren Mitchell
Intake Coordinator
123 Middle Street, Bristol

Lauren brings a fresh perspective and strong organizational skills to our practice. She will be the first person you see as you enter the Bristol office. Although new to the mental health field, Lauren is eager to learn and is committed to supporting our clients and providers. Lauren is passionate about contributing to the well-being of others and is excited to grow alongside our dedicated team. She is ready to assist with any administrative needs, allowing our providers to focus on what matters most - providing exceptional care. Learn more about Lauren below:

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Lauren serves as a warm and compassionate guide for clients beginning their healing journey. She is passionate about creating a welcoming space in the Bristol office, ensuring that every individual feels supported from their very first interaction.

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With a deep love for self-care and mental wellness, Lauren practices yoga, meditation, and mindfulness, often journaling as a way to reflect and grow. She believes in the power of balance and self-discovery, both personally and professionally.

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When she’s not at work, Lauren enjoys reading, enjoying a good cup of coffee, and spending quality time with her family, and her bunny Henry. As a future education counselor, she looks forward to expanding her role in guiding and empowering clients on their path to healing.

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Caitlyn Bouchard
Financial & Practice Manager

Caitlyn is the heart of our office, playing a pivotal role in creating a calm and efficient environment that keeps everything running smoothly. As our practice manager, she oversees the accounts payable/receivables department, manages HR functions, and handles all our bookkeeping with precision and care. Caitlyn’s commitment to excellence ensures that everything is in order, allowing the team to focus on what they do best. Caitlyn's dedication, experience, and warmth makes her an invaluable part of our team, and we're lucky to have her as the backbone of the office. 

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Learn more about Caitlyn below:

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"I hold a Bachelor of Science in Legal Studies with a minor in Accounting from the University of Hartford. With over 17 years of experience working in large law firms across Connecticut, I have built a diverse skill set, taking on roles such as Paralegal, Financial Manager, Human Resources Manager, Office Manager, IT Coordinator, and Bookkeeper. My career has been marked by growth and adaptability, allowing me to wear many hats and thrive in various positions.

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In 2018, I took on a new challenge by starting my own mental health medical billing company and transitioned away from my position as a Paralegal in 2020 to focus on my entrepreneurial venture.

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When I'm not managing the office, I enjoy spending quality time with my family here in Connecticut. I reside with my husband, my stepdaughter (a senior at Michigan State), my 14 year-old daughter and my energetic 9 year old son. In my spare time, I love taking family vacations, especially to New Hampshire and Cape Cod. This is where I take the time to hike this beautiful world around us and listen to the waves at the beach, while I watch my crazy kids, laugh, dance and play."

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Rylan Sullivan , LMSW
Administrative Assistant
Billing Coordinator

Ryan is an Licensed Master Social Worker. Rylan is a vital member of our team, serving as both Billing Coordinator and Administrative Assistant. With a strong background in office administration and financial processes, Rylan ensures smooth billing operations and helps maintain the efficient day-to-day running of the practice. Rylan is committed to providing clear and accurate billing support, working closely with clients and insurance companies to ensure all transactions are processed in a timely manner.

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In addition to their billing duties, Rylan is the go-to person for administrative tasks. Known for their attention to detail, excellent communication skills, and problem-solving abilities, Rylan is dedicated to offering seamless support to both our team and clients, ensuring that everyone feels valued and heard.

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With a compassionate approach to mental health care, Rylan plays an essential role in creating an organized, welcoming environment where our clients can feel confident in the services they are receiving.

 

Rylan is also a compassionate and skilled Licensed Master's Social Worker dedicated to helping individuals navigate their mental health journey. Rylan providers a supportive, non-judgmental space for clients to explore their emotions, develop coping strategies, and build resilience.

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Nicole Dinsmoor
Office Coordinator

Nicole comes to Peaceful Mind with many years in the healthcare field. Her previous roles included a Manager at a local MedSpa, and she also held the title of Practice Manager at another mental health practice. Nicole really enjoyed working with the clients in this field. Nicole is also a certified nursing assistant. Learn more about Nicole below:

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My journey in the medical field started about 8 years ago as a CNA. I dabbled in a few different fields, ultimately landing in medical aesthetics for the last 5 years, 4 of those in an administrative role. 

In the last year, I found myself in a holistic functional medicine practice and that is where my passion for helping others soared and ultimately landed me here at Peaceful Mind. I am excited to be part of this team and offer support throughout. 

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Outside of work, catch me cheering on my two daughters at their cheer competitions, snuggling with my 90lb lap dog or curled up with a good book. 

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Delilah Shea
Intake Coordinator
640 Main Street, Plantsville

Delilah will be the first face you see when you walk into our Plantsville office. Delilah has an extensive background working in the health care field. She has been working in the call center of one of the largest health care agencies in CT.  Delilah has a passion for mental health and has always wanted to transition to this field. Delilah's experience in the call center will allow her the understanding so she can help guide you in finding the best therapist or medication provider at our office.

Learn more about Delilah below:

 

 "I have a background in the medical field as a patient liaison and many years of costumer service experience. I’ve always had a strong passion to help others in any way I can , even just  by listening and providing a safe space.   

 

In my free time I love to spend time with family, travel to different places and try different foods . I also love to read books and learn new things! I can’t wait to be a part of this team and help you find the best path for your needs."

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Erin Infantino
Intake Coordinator
115 N Main Street, Southington

Erin will be the first face you see when you walk into our Southington office. Erin's experience as an entrepreneur and mental health advocate will allow her to connect with the clients that are calling our office for assistance. Her goal is to find the best therapist or medication provider for your specific needs.

Learn more about Erin below: 

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Erin is a passionate entrepreneur and wellness advocate with a focus on empowering women. Since 2010, she has built a successful CT-based beauty company, employing 15 women and serving thousands of clients.  

As a certified holistic health coach and current student studying to become a Licensed Marriage and Family Therapist (LMFT), Erin is dedicated to helping individuals overcome challenges and reach their full potential. With a background in business and marketing and a deep commitment to mental health, she is excited to join the Peaceful Mind team to make a positive impact on people's lives. 

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Sarah Decker
Mental Health Operations Coordinator
Social Media Coordinator
Community Outreach

Sarah is our talented Social Media Coordinator, responsible for connecting with our community through engaging and informative content. With a passion for mental health advocacy, Sarah uses their creative skills to share valuable resources, mental wellness tips, and updates from our practice. Dedicated to breaking the stigma around mental health, Sarah ensures that our online presence reflects our commitment to supporting individuals on their mental health journey.

 

 All of our Facebook and Instagram posts are carefully created by Sarah using multiple different programs like Canva and Photoshop. Head on over to our Facebook and Instagram to check out her amazing content.

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